INSPECT YOUR PACKAGE IMMEDIATELY! FOR BROKEN OR MISSING ITEMS, YOU MUST CONTACT US WITHIN 3 DAYS TO REPORT THE DAMAGE.
Return Procedure:
All returns must be pre-authorized.
For items that need to be returned (and qualify), please reach out to us to start a return request. We'll need a brief explanation regarding your order. We'll issue you a return merchandise authorization (RMA) number, and instructions for your return. To begin the return process, please contact us.
Please be aware that Monster Gardens will not refund shipping charges.
We photograph package contents prior to shipping. If an item is missing from your order, please let us know so we can check our records & confirm the contents.
Some items will be subject to a restocking fee. This fee varies, but is often between 20%-30%, assuming the item meets the criteria to qualify for a return. That is unopened, and undamaged.
Some items are too large to be shipped through our typical carriers (UPS, USPS, FedEx, etc...), and must be shipped via Freight. If there is an “approved” return of a freighted item, it is the customer’s responsibility to pay return shipping. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
Ineligible items:
- Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.
- Grow Tents are not acceptable for return.
- Trimming machines, extraction bags, pressing machines, hydroponic systems, etc... are not acceptable for return.
Please contact us to clarify whether an item might be eligible for return.
Unopened Items:
If the item is unopened and undamaged, and qualifies for a return, a restocking fee will be deducted, and any shipping and handling fees (unless otherwise noted) will not be refunded. Special-order items, as well as items that are shipped directly from the manufacturer/distributor may also be subject to a restocking fee.
Non-Defective Items That Have Been Opened and/or Used:
Because of the nature of our products, we cannot accept returns of opened/used items (if you have decided you no longer need it). We do not sell or resell opened or used items. All sales are final.
Undeliverable Packages:
Packages returned to us by a shipping company as undeliverable will be refunded less the cost of shipping. The return may also be subject to a restocking fee and/or handling fee. Every attempt is made to reach the customer regarding the delivery before it is returned to us as undeliverable.
Trimming and Extraction Machines and Products:
Used trimming and/or extraction machines and products cannot be returned for any reason. Any warranty issue arising on a used trimming and/or extraction product must be submitted directly to the manufacturer. We do not guarantee performance of trimmers, pressing devices, pruners, tumblers or extraction bags. Lack of performance WILL NOT qualify the product for a return.
We do not identify the use of these machines as these are experimental products. We do not endorse any manufacturer statements or claims pertaining to trimmers, pressing devices, pruners, tumblers or extraction bags.
Defective Items:
During the return period, any defective items will be handled by Monster Gardens. We may work with the manufacturer for the returns process at our discretion at any time. After the return period, refer to the manufacturer's warranty. If an item is returned to Monster Gardens as defective, and it is determined that there was nothing wrong with the product, you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty (in which, the item will be returned to you).
Broken Bulbs/Glass:
Monster Gardens does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to the "Items Damaged Upon Arrival" section. (damaged items are the responsibility of the shipping company)
Items Damaged Upon Arrival:
If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. A replacement will not be granted until either we, or the shipping company, have had a chance to physically verify the broken item. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability. We will need your phone number to schedule the pickup of the broken item.
International Customers:
All shipping charges, customs, duties and taxes are the responsibility of the customer whether or not the item is warrantable. These fees will also apply to any shipment of a replacement or repaired item sent back to you. These are not fees that Monster Gardens imposes nor are they fees we can absorb due to our low pricing, please consider this when placing your order. There is an additional cost for shipping outside the USA. Please contact us for this cost. All International Sales are Final! We do not accept liability for manufacture warranties, these must be submitted directly to the manufacturer. We are not liable for problems arising in customs which make the product undeliverable. Please buy at your own risk.
Order Cancellation:
To cancel an order, you must contact our Customer Service department at (707) 588-8844 or email sales@monstergardens.com.
All orders are automatically processed on our secure merchant processor and sent for shipment once they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge.
If an order has been processed and packed to ship, it may not be possible to cancel that order.
If an order has been shipped then ALL return fees will be at the customers expense. The original shipping cost will not be refunded. We reserve the right to charge a restocking fee on any canceled order.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.