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Frequently Asked Questions

What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotional pricing offers. These discounts become available to you on orders you place through our web store. From time to time we may send you e-mail notices of current promotions and specials for MonsterGardens.com. If you do not wish to receive these notices you may unsubscribe at any time by choosing the "unsubscribe" link listed on the e-mail or contact us directly at (707) 588-8844 or email admin@monstergardens.com.
Can I place an order without registering my account?
Yes. During checkout, you can complete your order as a "Guest".
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want. If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction the customer falls under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.
How do I add a shipping address to my address list?
To add a shipping address, login to your account through the "Monster Account" tab and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information button and then the Add Address link. Once you have entered your information into the required fields, click on the Save button.
Can I delete an address from my address list?
Yes. To delete a shipping address from your account, login to your account and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information link to access your saved addresses. From there, click on the address you wish to remove and click the Remove button.
How do I make changes to an address in my list?
To edit an address, login to your account and click on Account Maintenance. The details of your account are displayed. Click on the Shipping Information link to access your saved addresses. From there, click on the address you wish to edit and click the Save button once changes are made to update the shipping address.
Can I place an order without using my credit card?
There are other payment options available in our online store which you can use to place an order. Payment through Paypal, Amazon Pay or Apple Pay are other payment options. If you would like to pay by check, you must contact customer service to place the order by phone. Make sure to reference your order number somewhere on the check or money order. Orders paid by check/money order will be held until cleared by the bank (up to 30 days). This would be considered an emailed order. So if paying by check/money order, once you have the list of items for purchase, please email your order to sales@monstergardens.com. We will contact you (within 24 business hours) with the total including shipping and tax (if applicable).
What should I do if I forget my user name or password?
If you are a registered user and have forgotten your password, click on the Monster Account tab and click the Lost Password link. Enter your e-mail address you used for registration and click Submit. We will send a verification token to your default e-mail address. This may take a few minutes to receive. After you successfully login with your verification token, you will be prompted to enter and verify a new password. Once this is completed you will need to login to the site with your username and password. If you have forgotten your user name, follow the same procedure but click on the Forgot Your Username? link to enter your e-mail address. You will receive an e-mail with your user name.
How are your prices determined?
The price for each and every item on our online store has been carefully decided to make sure that you get the best deal in town. Pricing and shipping may vary. There are many reasons for this, including the fact that some items on our website are drop-shipped directly from the manufacturer, reduced costs in overhead, ongoing price-matching with other online stores, etc. Please feel free to contact our Customer Service department if you have any questions regarding our pricing policy. The bottom line is that we want our customers to be 100% satisfied with their shopping experience and we will do whatever we can to make that happen.
How do I check the status of my order?
To check the status of an order, login to your account, click on the Account Maintenance link. Click on the Order Information link. Your orders will be listed. The order status shows here. You can click the View link to see detailed information. All the orders you have placed with us on our website are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.
How do I cancel an order?
To cancel an order, you must contact our Customer Service department at (707) 588-8844 or email sales@monstergardens.com. All orders are automatically processed on our secure merchant processor and sent for shipment once they are placed. During this process we incur irreversible fees. Please see our cancelation policy for full details.
How long does shipping take?
We do our best to get your items out of our warehouse on the way to you as quickly as we possibly can. That said, once they leave our doors, they're out of our hands - literally. The delivery times are depend on the shipping carriers, the weather, as well as unforeseen events i.e. global pandemics, etc. It all depends on where you are. Please see our shipping information page for an approximate estimate and further details.
How do I track my order?
Once you place an order you will receive an email with the order details. Once the order ships you will receive an email notification with tracking information. You can access your order(s) and the order status by logging into your account and clicking on "view" under the "order information" section.
How do I return an item?
Please see our return policy page to see if your item meets the return qualifications and for return instructions.